Last updated: 1 August 2026
Order enquiries
Please include your order number, product model and delivery postcode in any enquiry. For damage or a fault, photographs and a short description will help us review the issue.
Written enquiries may be sent to the company address below. Keep copies of correspondence and proof of posting.
Company address
GADARAG TRADING LTD, Apartment 7 Charles Apartments, 1 Bull Inn Court, London, England, WC2R 0AL.
Company number: 17185644. This is our registered office and correspondence address. Return goods only after receiving return instructions.
Complaints
Write to us with your order number, a description of what happened and the outcome you are seeking. We will acknowledge complaints and investigate them fairly. We aim to provide a substantive response within 14 days.
Nothing in this process limits your statutory rights. Consumers may obtain independent advice from Citizens Advice or another consumer advice body. We will identify any applicable alternative dispute-resolution provider where required.