Delivery information

Delivery area and charges

We deliver to eligible residential addresses in mainland Great Britain. Standard delivery is free when the goods total is £50 or more and £4.99 when the goods total is below £50. The final delivery method and charge are displayed before payment.

We do not currently deliver to Northern Ireland, the Channel Islands, the Isle of Man or addresses outside the United Kingdom. Some Scottish Highlands and island postcodes may not be available through our standard service; if we cannot fulfil the order, we will cancel it and issue a full refund without undue delay.

Standard parcel delivery

Smaller products are normally dispatched within 1–2 working days and usually arrive within 3–5 working days. Tracking details are provided by the carrier when available. Unless a specific date is expressly agreed, delivery dates are estimates.

We will deliver no later than 30 days after the contract is made unless a different period is agreed with you.

• A signature or safe-place instruction may be required
• Check the delivery address carefully before paying
• Do not arrange installation work until the product has arrived and been checked

Large appliance delivery

Washing machines, fridge freezers, cookers and other large appliances use a two-person or specialist delivery service where available. The carrier will contact you to arrange or confirm the delivery window.

You are responsible for checking that doors, corridors, stairs, lifts and the final installation space are suitable. Connection, disconnection, unpacking and recycling are supplied only where they are expressly shown in the order summary.

• Clear a safe route before the delivery team arrives
• Tell the carrier about steps, restricted parking or limited access
• Inspect the packaging and product as soon as reasonably possible

Missed, delayed or damaged deliveries

If delivery cannot be completed because nobody is available or access information is incorrect, we may charge the reasonable direct cost of another delivery where the carrier charges us.

Report missing, damaged or incorrect goods promptly, quoting the order number and providing photographs where helpful. Do not install or use an item that appears unsafe or materially damaged. Your statutory rights are not affected by this request.